How can we help you?

Most codes are delivered instantly after checkout and displayed on screen. If not instant, delivery is typically within 1 to 6 hours during opening hours. Some manufacturers may take longer depending on external database availability. Our current average is around 48 minutes.

Your code is sent to the email address used at checkout. Please check your inbox, spam/junk folder, and Promotions tab if you're using Gmail.

First check your spam or junk folder. If you still can't find it, contact us with your order number and serial number and we'll resend it immediately.

Phone and live chat: Monday to Saturday, 8:00am to 4:00pm UK time.
Email support: Available 24 hours, 7 days a week.

Our estimates are based on working hours, Monday to Saturday, 8am to 4pm UK time. Orders placed outside those hours join the queue for the next working morning. If you are past that, reply to your order confirmation email and the team will check straight away.

A radio serial number is a unique code printed on your radio unit that we use to generate your unlock code. It is not your vehicle registration number and it is not your VIN number (unless specifically stated on your product page).

The serial number is usually printed on a white label on the top or side of the radio, or displayed on screen for certain models (for example some Ford units by pressing buttons 1 & 6). If the serial is on the label, you'll usually need to remove the radio to access it.

In most cases, yes. Radio removal keys are inexpensive and easy to use. We recommend watching a quick video guide for your specific vehicle before removing the unit. Removing the radio correctly does not damage your vehicle.

We cannot generate codes from a registration number. VIN decoding is available for Renault and Dacia, and the code is returned instantly when the VIN is found, but it only works if the radio is the original factory-fitted unit. If the radio has been replaced, we need the serial number instead.

If the serial number is entered incorrectly, the generated code will not work. Always double-check your serial before placing your order. If you're unsure, you can send us a clear photo before purchasing.

Yes, in most cases. As long as you have the radio serial number, we can usually generate a code regardless of how you acquired the unit.

Yes. Reply to your order email with the correct serial, ideally as a photo of the label. If your order has not been decoded yet we simply amend it. If a code was already produced for the wrong serial, a small re-decode fee can apply for some brands.

Yes. All payments are processed through secure 256-bit encrypted gateways. We do not store your card details. We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay.

Our decoding system connects to secure manufacturer databases to generate your code. Payment is required before the code can be generated. Your purchase is protected by our 100% money back guarantee.

We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay. All payment methods are processed through secure encrypted gateways.

Yes. If the code we supply does not work, we will refund you in full. To process your refund we ask for a short video showing the code being entered on your radio and the error displayed. This is simply to confirm the issue so we can resolve it quickly. See our full refund policy.

If you are unable to provide a video, or if you obtained a code for the same serial number from another provider or a dealership before purchasing from us, we will require a copy of that payment receipt showing the serial number and the different code supplied. This policy exists to protect against duplicate purchases and ensures our guarantee remains fair for all customers. See our full refund policy.

If decoding work has already been completed using the serial number you provided, a refund may not be possible. Always double-check your serial number before placing your order.

In rare cases certain radios cannot be decoded due to internal modifications or previous recoding. If we are unable to supply a working code for any reason, you will be refunded in full.

Before contacting us, please confirm the serial number you entered matches your radio, ensure the code was entered correctly, and do not add extra digits. If it still doesn't work, send us a clear photo of the radio serial label and a photo of the screen showing the error message. We'll investigate immediately.

This usually means too many incorrect attempts were entered. Leave the radio switched on continuously until it allows another attempt. This can take between 30 and 120 minutes depending on the manufacturer. Do not repeatedly switch it on and off.

This varies by manufacturer. Most radios allow between 3 and 10 attempts before locking. The lock clears by leaving the radio powered on, though a small number of units need a specialist reset after repeated wrong entries. If you're unsure, contact us before entering multiple codes.

This is completely normal. The anti-theft system activates when power is lost to the radio. Your radio is not faulty. You simply need your radio code to unlock it again.

Nine times out of ten the culprit is the serial, not the code. Check letter O against zero and letter I against one, then compare the serial on your order with the one on the radio itself. If they differ by even one character, send us a photo of the label and we will put it right.

Reply to your code email with a clear photo of the radio label or the serial screen. We check the serial against your order first, and if everything matches our decode team re-verifies your code. A good photo usually gets this solved in one reply.

That is a lockout after too many attempts, not a wrong code. Leave the ignition and radio switched on for about an hour and it will accept entry again. Do not keep trying codes while it is locked, and do not disconnect the battery, as on most units that does not reset the timer.

Some units, Hondas especially, have two possible codes. Try the first, then the second. One of them is yours, and trying both does no harm if you pause between attempts.

When a correct code for a correct serial is reported as not working, a short entry video is the quickest way for us to spot what is happening. It is often a small entry quirk on that particular unit, and the video also protects your money back guarantee.

Use the same code. It is generated from the radio serial and never changes, so it is worth keeping in the glovebox for next time.