Privacy Policy

1. Who We Are

OnlineRadioCodes.co.uk is operated by GAVGO LTD, registered in England and Wales (Company No. 09736186). We are the data controller for the personal information you provide when using our website.

If you have any questions about how we handle your data, contact us at [email protected].

2. What Information We Collect

We collect the following personal information:

Information you provide directly

• Order information: your name, email address, and phone number (if you opt into SMS delivery)
• Technical data: the radio serial number you submit
• Support enquiries: any information you send us by email or phone
• Reviews: your name, country, and review content if you choose to leave a review

Information collected automatically

• Log data: IP address, browser type, pages visited, and timestamps, collected automatically by our server
• Cookies: session identifiers and analytics data. See our Cookie Policy for full details
• Payment data: we do not store card details. Payment is processed securely by Stripe or PayPal, who have their own privacy policies

3. How We Use Your Information

We use your personal data to:

• Process your order and deliver your radio unlock code
• Send your order confirmation and code by email
• Send your code by SMS if you opt in
• Respond to support requests and enquiries
• Detect and prevent fraud and misuse of our service
• Improve our website through anonymised analytics
• Meet our legal and regulatory obligations

We do not use your data for unsolicited marketing. We will not sell, share, or rent your personal information to any third party for their own marketing purposes.

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Contract performance: processing your order and delivering your code
• Legitimate interests: fraud prevention, server log analysis, and improving our service
• Legal obligation: retaining transaction records for tax and accounting purposes
• Consent: SMS notifications (you can opt out at any time)

5. Who We Share Your Information With

We share personal data only where necessary:

• Stripe / PayPal: to process payments securely
• Brevo: to send transactional emails (order confirmations, code delivery)
• ClickSend: to send SMS notifications if you opt in
• Google Analytics: anonymised usage data to understand how our site is used
• Authorised code suppliers: where your serial number must be submitted to a third-party supplier to retrieve your code. Only the serial number and vehicle make are shared. Your contact details are never passed on
• Law enforcement or regulatory bodies: where we are legally required to do so

All third-party processors we use are bound by data processing agreements and are required to keep your data secure and use it only for the purposes we specify.

6. Data Retention

We retain your order information (name, email, serial number, and code) for 7 years to comply with HMRC accounting requirements. Log data is retained for up to 12 months. If you ask us to delete your data, we will do so where we are not legally required to retain it. In some cases a minimal record may be kept to prevent re-registration or for legal protection.

7. Data Storage & Security

Our servers are located in the United Kingdom, hosted by Paragon Internet Group Ltd. We use industry-standard encryption (TLS/HTTPS) for all data in transit. Access to personal data is restricted to authorised staff only.

Where we use third-party services based outside the UK or EEA, appropriate safeguards are in place in accordance with UK GDPR, including Standard Contractual Clauses where required.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Erase your data (where we are not legally required to retain it)
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Data portability: receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Cookies

We use cookies to make our website function correctly and to understand how it is used. See our Cookie Policy for full details of what cookies we set and how to manage them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date last updated. For significant changes we will notify you by email if you have an account or active order.

11. Contact

For any privacy-related questions or requests:

• Email: [email protected]
• Phone: 01942 604333
• GAVGO LTD · Company No. 09736186