Privacy Policy

What personal information do we collect about you?

We collect personal information from you when you provide it to us directly and through your use of the website. This information may include:

Information you provide to us when you create an account with us, which will include your name, email address and password;
Information you provide when using the Websites, for example your telephone number, searches, reviews and comments;
Records of your interactions with OnlineRadioCodes (e.g. if you contact our support team). We maintain a record telephone calls to and from dealers made in connection with the OnlineRadioCodes service for quality control and training purposes;
Information you provide to us when you enter a competition or participate in a survey; and
Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our website.

We may also receive confirmation from one of our dealers if you buy a car from them, for our accounting purposes and to manage the dealer’s account with us.

What do we use this personal information for?

Depending on how you use our Websites, your interactions with us, and the permissions you give us, the purposes for which we use your personal information include:

To fulfil requests submitted via the Websites and maintain your online account;
To contact you about your use of the Websites and send you car offers;
To manage and respond to any queries or complaints to our customer service team;
To personalise the Websites to you and show you content we think you will be most interested in, based on your account information and your history on the Websites;
To fulfil our obligations to the dealerships we work with;
To improve and maintain the Websites, and monitor its usage;
For market research, e.g. we may contact you for feedback about your experience on our Websites;
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so;
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties; and
To comply with our legal and regulatory obligations.

Our basis for processing under UK data protection law

Generally, we rely on your consent to process the personal information collected via our Websites, so that we can provide you with the services we offer; for example, when you browse for radio codes via our Websites, and you ask us to send you offers about particular radio codes. You can withdraw your consent at any time (see ‘Storage and Deletion’ below), but if you do so we will need to delete your account and you will no longer be able to conduct any transactions via our Websites.

We may also process your personal information where it is in our legitimate interests to do so, in order to maintain our Websites and conduct our business. For example:

We conduct an analysis on our user base and the searches made via our Websites;
We may contact you after you have used our Websites to ask if you have bought a radio code and to ask how well our service was. This is for our own internal research purposes

Marketing & Advertising

We love to communicate with our users and so, depending on your marketing preferences, we may use your personal information to send you marketing via email. Some of these messages may be tailored to you, based on your previous use of our Websites.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting [email protected] or by clicking on the ‘unsubscribe’ link in any email.

You may also see adverts for our Websites on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to users who have visited our Websites). Where you see an ad on social media, this may because we have engaged the social network to show ads to our users, or others who match the demographic profile of our users. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

Who do we share this personal information with?

We share users’ personal information with third parties in the following circumstances:

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
This website uses Google AdWords conversion tracking features on certain pages. If you contact us online, the destination page will have code on it that will help us understand the path you took to arrive on that page.
Bing Ads: This website uses Microsoft’s tracking features on its web pages. If you contact us online, the destination page will have code on it that will help us understand the path you took to arrive on that page.
With our professional and legal advisors;
With third parties engaged in fraud prevention and detection;
With law enforcement or other governmental authorities, in response to a lawful request or court order;
In the event that we are involved in a merger or sale of any business assets, the personal information of our users may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy; and
Otherwise where we have your consent or are otherwise legally permitted to do so.

We also disclose aggregate data, which does not identify any user personally, including to third parties working in media, consumer research and the car industry (for example, as analysis of popular cars in a given year).

Storage and Deletion

Our Websites is hosted by Paragon Internet Group Ltd. which has servers based around UK, and we may use other international service providers. Consequently, your personal information will be processed in countries outside of Europe, including in countries where you have fewer legal rights in respect of your data than you do under local law. Where we transfer personal information outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, including by using the EU Standard Contractual Clauses and the EU-US Privacy Shield. Please contact us if you would like more information about these safeguards.

If you would like to delete your account with OnlineRadioCodes, please contact us using the details below. Please note, however, that if you delete your account we may retain some of your details (for example if you have made a complaint about our Websites), for as long as is necessary to protect us from a legal claim. If you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Your rights

You have certain rights in respect of your personal information, including the right to access, correct, and request the erasure of your personal information.

You also have the right to object to your personal information being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, please contact us using the details below. You are also entitled to contact the UK’s supervisory authority for data protection, the Information Commissioner’s Office, or your local supervisory authority.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.