Краткий ответ
More than half of our radio codes arrive within two minutes of paying, and for Renault, Dacia and Ford it is about 9 in 10. Nissan codes usually take up to 2 часов, Volkswagen codes от 3 до 6 часы and Audi codes от 3 до 6 часы when ordered during the UK day. Order one of those late in the evening and it usually arrives the next morning.
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What happens after you pay
The moment your payment goes through, your order page opens. What happens next depends on your make.
- If your code is ready straight away, it shows on that page and we email it to you at the same time. That is how most Renault, Dacia and Ford orders go.
- If it needs longer, you get an order email instead. It opens with "Payment complete. Decoding your code now", shows the serial you typed and the estimated delivery time, and has a Track my order button that takes you back to your order page.
Check the serial in that email first. If a character is wrong, reply and tell us straight away. A code worked out from the wrong serial will not open your radio, and catching it now saves you waiting twice.
How long each make takes
The middle column is the estimate our site shows for each make right now, the same one you see on its page and in your order email. The last column is what happened on the orders we delivered that were paid between 14 October and 10 November 2026, counted from payment to the code being sent.
| Make | Our estimate | What our orders show |
|---|---|---|
| Renault, Dacia, Ford | Renault: A few minutes Dacia: A few minutes Ford: A few minutes | 9 in 10 on screen within 2 minutes of paying. |
| Honda | A few minutes | 6 in 10 within 2 minutes and nearly 9 in 10 within the hour. When we need to ask about your serial, the wait is on your reply. |
| Nissan | 2 часов | In the day, 7 in 10 within the hour and 8 in 10 within 2 hours. Late evening orders usually arrive the next morning. |
| Volkswagen | От 3 до 6 Часы | In the day, 8 in 10 within 6 hours. Ordered late, usually the next morning. 9 in 10 within 24 hours. |
| Audi | От 3 до 6 Часы | In the day, nearly 8 in 10 within 6 hours. Ordered late, usually the next morning. 96 in 100 within 24 hours. |
| Jeep, Chrysler, Dodge | Jeep: 30 минут Chrysler: 30 минут Dodge: 1 час | In the day, nearly 9 in 10 within the hour. Late orders: about 4 in 10 within minutes and nearly all the rest by the next morning. |
| Fiat | 1 час | 7 in 10 within the hour. Some radios are decoded by hand the same day, and 9 in 10 arrive within 24 hours. |
| Skoda | 48 часов | Nearly all within 3 hours, so usually the same day. |
| SEAT | 24 часов | Half within 6 hours and 7 in 10 within 24 hours. 3 in 10 took longer. |
| Vauxhall | 1 час | Most the same day, and 9 in 10 within 24 hours. |
Most of the slower codes in the last column were ordered late in the evening or overnight. The next section explains why.
Ordered in the evening or overnight
Codes for Nissan, Volkswagen, Audi, SEAT, Skoda, Vauxhall, Jeep, Chrysler and Dodge are sent between about 05:00 and 21:00 UK time, seven days a week. Renault, Dacia and Ford codes come through at any hour, and so do most Honda codes.
So if you order one of those makes late in the evening or during the night, your code usually arrives the next morning. Over our last four weeks of orders, more than 8 in 10 late evening Volkswagen codes and more than 9 in 10 Nissan ones were sent within 18 hours.
Some late orders still go through in minutes, about 4 in 10 for Jeep, Chrysler and Dodge. If yours is one of them, the code will already be on your order page.
The code email
When your code is ready we email it to the address you gave at checkout. The subject starts "Your radio unlock code" and shows your serial, so it is easy to find.
The code shows on your order page too. If the email is slow to arrive, open the order page from your order email and read it there. If you added the SMS alert at checkout, the code comes by text as well.
Some orders carry two codes. The email then says "Try code 1 first. Use code 2 if your radio does not accept code 1." Type them one at a time, in that order.
Nothing in your inbox? Look in the spam or junk folder, and in the Promotions tab if you use Gmail.
If we email you a question
Sometimes the serial you typed cannot be read as it is. A character may be missing, a letter may really be a number, or it may be the part number from the same label. When that happens we email you to ask, and the clock stops until you reply.
This happens most on Honda orders. If your Honda code seems slow, look for our email before anything else.
Reply with a clear photo of the label, or of the screen if your radio shows its serial, and we carry on from there. Our guides to where to find the radio serial and VIN or serial number show which number we need.
If your code is later than the estimate
- Check your spam or junk folder, then open your order page from the order email. The code may already be there.
- Look for an email from us asking about your serial. Once you reply, we carry on.
- Still nothing? Open chat from the chat button on any page and give us your order number. Chat is open at all hours, and we can see exactly where your order is.
If your code has arrived but the radio will not take it, that is a different problem. Our guide to why a radio code does not work goes through the usual causes.
Частые вопросы
How long does it usually take to get a radio code?
It depends on the make. About 9 in 10 Renault, Dacia and Ford codes are ready within two minutes of paying. Nissan codes usually take up to 2 часов, Volkswagen codes от 3 до 6 часы and Audi codes от 3 до 6 часы when ordered during the UK day. Each make's page shows its estimate before you order.
When will I receive my code? I bought it last night.
Codes for Nissan, Volkswagen, Audi, SEAT, Skoda, Vauxhall, Jeep, Chrysler and Dodge are sent between about 05:00 and 21:00 UK time, so an order placed late at night usually arrives the next morning. Check your spam folder and your order page first. If it has still not arrived by the afternoon, open chat with your order number and we will look into it.
How long is this going to take? I ordered because it said от 3 до 6 часы.
That is our estimate for Volkswagen codes ordered during the UK day, and in the day 8 in 10 arrive within 6 hours. Volkswagen codes are sent between about 05:00 and 21:00 UK time, so an order placed late in the evening usually arrives the next morning. If yours is later than that, open chat with your order number and we will check where it is.
I've checked spam as well, but the only email I've got is this one.
If that email opens with "Payment complete. Decoding your code now", it is your order email and the code comes in a separate email once it is ready. Open your order page from the Track my order button to see where it is. If the page already shows a code, that is your code. If neither helps, open chat with your order number and we will check.
It's been 6.5 hours since I started waiting for the code and I still haven't received it. Can you help?
Yes. First check your spam folder and open your order page from the order email, as the code may be there already. Then look for an email from us asking about your serial, because the clock stops until you reply. If neither helps, open chat with your order number. Some makes take longer than others: Audi codes ordered in the day take от 3 до 6 часы, and each make's page shows its estimate.
I've not received a code yet. Is the serial number I gave you complete?
Your order email shows the serial you typed, so compare it with the label or the screen, character by character. If something is missing or wrong, reply to that email with the right serial or a photo of the label. If we cannot read a serial, we email you to ask, and the code follows once you reply.
