/* ── ORC live chat widget ── */
.orc-chat{position:fixed;right:24px;bottom:24px;z-index:9500;display:flex;flex-direction:column;align-items:flex-end;gap:14px;font-family:'Figtree',sans-serif}
.orc-chat-launcher{width:56px;height:56px;border-radius:50%;background:var(--red,#e8372a);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 16px rgba(232,55,42,.4);position:relative;flex:none}
.orc-chat-launcher:hover{background:var(--red-dark,#c42c20)}
.orc-chat-launcher svg{width:26px;height:26px;stroke:#fff;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.orc-chat-unread{position:absolute;top:2px;right:2px;width:12px;height:12px;border-radius:50%;background:#16a34a;border:2px solid #fff}
.orc-chat-panel{width:min(380px,calc(100vw - 32px));background:#fff;border-radius:14px;box-shadow:0 12px 40px rgba(13,31,60,.25);overflow:hidden;display:flex;flex-direction:column;max-height:min(620px,calc(100vh - 120px))}
.orc-chat-head{background:var(--navy,#0d1f3c);padding:16px 18px 14px;display:flex;align-items:center;gap:10px;flex:none}
.orc-chat-head-big{display:block;position:relative;padding:26px 22px 22px}
.orc-chat-face{width:44px;height:44px;border-radius:50%;object-fit:cover;display:flex;align-items:center;justify-content:center;border:2px solid rgba(255,255,255,.15);margin-bottom:14px}
.orc-chat-faces{display:flex;margin-bottom:14px}
.orc-chat-faces .orc-chat-face{margin:0 -10px 0 0;border:2px solid var(--navy,#0d1f3c)}
.orc-chat-faces .orc-chat-face:last-child{margin-right:0}
.orc-chat-face-sm{width:30px;height:30px;margin-bottom:0;flex:none}
.orc-chat-face-letter{background:var(--red,#e8372a);color:#fff;font-weight:700;font-size:18px}
.orc-chat-face-sm.orc-chat-face-letter{font-size:13px}
.orc-chat-hi{color:#fff;font-weight:700;font-size:22px;line-height:1.2;letter-spacing:-.01em}
.orc-chat-x-float{position:absolute;top:14px;right:14px}
.orc-chat-title{color:#fff;font-weight:700;font-size:16px}
.orc-chat-sub{display:flex;align-items:flex-start;gap:7px;margin-top:5px;color:#8896b0;font-size:13px;line-height:1.4}
.orc-chat-dot{width:8px;height:8px;border-radius:50%;flex:none;margin-top:4px}
.orc-chat-dot.on{background:#16a34a}
.orc-chat-dot.off{background:#8896b0}
.orc-chat-x{background:none;border:none;cursor:pointer;padding:2px;flex:none}
.orc-chat-x svg{width:20px;height:20px;stroke:#8896b0;fill:none;stroke-width:2;stroke-linecap:round}
.orc-chat-x:hover svg{stroke:#fff}
/* pre-chat form */
.orc-chat-form{padding:20px;display:flex;flex-direction:column;gap:14px;overflow-y:auto}
.orc-chat-fld label{display:block;font-size:13px;font-weight:600;margin-bottom:6px;color:var(--text,#0d1f3c)}
.orc-chat-fld label em{font-style:normal;font-weight:500;color:#8896b0}
.orc-chat-fld input,.orc-chat-fld textarea{width:100%;border:1px solid var(--border,#dde1ec);border-radius:8px;padding:11px 12px;font:400 16px 'Figtree',sans-serif;color:var(--text,#0d1f3c);background:#fff;box-sizing:border-box}
.orc-chat-fld input::placeholder,.orc-chat-fld textarea::placeholder{color:#8896b0}
.orc-chat-fld textarea{resize:none;height:84px}
.orc-chat-btn{background:var(--red,#e8372a);color:#fff;border:none;border-radius:8px;padding:13px;font:600 15px 'Figtree',sans-serif;cursor:pointer;width:100%}
.orc-chat-btn:hover{background:var(--red-dark,#c42c20)}
.orc-chat-btn:disabled{opacity:.6}
.orc-chat-err{font-size:12.5px;color:#c42c20;margin-top:5px}
/* conversation */
.orc-chat-msgs{flex:1;overflow-y:auto;padding:18px 16px;display:flex;flex-direction:column;gap:12px;background:#fff;min-height:220px}
.orc-chat-msg{max-width:78%;display:flex;flex-direction:column;gap:3px}
.orc-chat-msg.agent{align-self:flex-start}
.orc-chat-msg.visitor{align-self:flex-end;align-items:flex-end}
.orc-chat-meta{font-size:11px;color:#8896b0;display:flex;gap:6px;padding:0 4px}
.orc-chat-meta b{font-weight:600;color:#445070}
.orc-chat-bubble{padding:10px 13px;border-radius:12px;font-size:14px;line-height:1.45;word-break:break-word}
.orc-chat-msg.agent .orc-chat-bubble{background:var(--off,#f4f6fa);color:var(--text,#0d1f3c);border-bottom-left-radius:4px}
.orc-chat-msg.visitor .orc-chat-bubble{background:var(--navy,#0d1f3c);color:#fff;border-bottom-right-radius:4px}
.orc-chat-img{max-width:200px;max-height:200px;border-radius:12px;border:1px solid var(--border,#dde1ec);display:block}
.orc-chat-note{align-self:center;text-align:center;font-size:12px;color:#8896b0;max-width:90%;line-height:1.5}
.orc-chat-composer{border-top:1px solid var(--border,#dde1ec);padding:10px 12px;display:flex;align-items:center;gap:8px;flex:none}
.orc-chat-composer input[type=text]{flex:1;border:none;outline:none;font:400 16px 'Figtree',sans-serif;color:var(--text,#0d1f3c);min-width:0}
.orc-chat-composer input[type=text]::placeholder{color:#8896b0}
.orc-chat-iconbtn{width:36px;height:36px;border-radius:8px;border:none;background:none;display:flex;align-items:center;justify-content:center;cursor:pointer;flex:none}
.orc-chat-iconbtn:hover{background:var(--off,#f4f6fa)}
.orc-chat-iconbtn svg{width:19px;height:19px;stroke:#445070;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.orc-chat-send{background:var(--red,#e8372a)}
.orc-chat-send:hover{background:var(--red-dark,#c42c20)}
.orc-chat-send svg{stroke:#fff}
.orc-chat-uploading{font-size:12px;color:#8896b0;padding:0 14px 10px}
/* typing indicator */
.orc-chat-typing{display:flex;gap:4px;align-items:center;min-width:34px}
.orc-chat-typing span{width:6px;height:6px;border-radius:50%;background:#8896b0;animation:orcTyping 1.2s infinite}
.orc-chat-typing span:nth-child(2){animation-delay:.2s}
.orc-chat-typing span:nth-child(3){animation-delay:.4s}
@keyframes orcTyping{0%,60%,100%{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}
/* offline confirmation */
.orc-chat-confirm{padding:36px 24px;display:flex;flex-direction:column;align-items:center;gap:12px;text-align:center}
.orc-chat-tick{width:48px;height:48px;border-radius:50%;background:var(--off,#f4f6fa);display:flex;align-items:center;justify-content:center}
.orc-chat-tick svg{width:24px;height:24px;stroke:#16a34a;fill:none;stroke-width:2.5;stroke-linecap:round;stroke-linejoin:round}
.orc-chat-confirm h3{font-size:16px;font-weight:700;margin:0;color:var(--text,#0d1f3c)}
.orc-chat-confirm p{font-size:14px;color:#445070;line-height:1.5;margin:0}
/* mobile: keep the launcher clear of sticky CTAs (Intercom sat at the same height) */
@media (max-width:768px){
  .orc-chat{right:16px;bottom:84px}
}
/* mobile: full-height sheet */
@media (max-width:480px){
  .orc-chat{right:0;bottom:0;align-items:stretch;gap:0}
  .orc-chat:not(:has(.orc-chat-panel)){right:16px;bottom:84px;align-items:flex-end}
  .orc-chat-panel{width:100vw;max-height:100dvh;height:100dvh;border-radius:0}
  .orc-chat-panel ~ .orc-chat-launcher{display:none}
  .orc-chat-composer{padding-bottom:max(10px,env(safe-area-inset-bottom))}
}